This post was not sponsored by Chewy.com and I received no form of compensation to write this.
I recently received this mailer and thought three things: 1) I’m glad that someone finally has an online store targeted specifically for pet owners with a wide variety of products, 2) I like the idea of saving money on my first order, 3) they advertise fast, free shipping (over $49) – how is that possible.
The problem with pet food is that it comes in very large bags which are inherently expensive to ship. I wanted to see if the prices on the site were going to be higher to compensate for the extra shipping expense. As an FYI, the shipping cost is $4.49 for orders under $49.00, so even if you don’t qualify for free shipping, it is still incredibly reasonable.
I went to their site, www.chewy.com, and was surprised at the number of brands of food available! When you select your pet (dog/cat) you get a list on the left to sort by brand, and there are 118 listed, all with multiple varieties! Clearly they have a focus on ensuring you find what you are looking for on their site.
Other categories aren’t as deep, but but have a well curated selection. Even with dog ear cleaners there are several brands to choose from, several sizes, and natural to traditional solutions. Cages, crates, hundreds of treats, bones, toys, dental products, prescription food, flea collars, brushes and combs, hip supplements; this is a full-line site. I was quickly able to reach the $49 to qualify for free shipping!
That being said, the prices were right in line with Amazon. Curiously, the price for the Vet’s Best Ear Relief (for itchy and moist ears) was $4.19, exactly the same price as on Amazon. The price for the food was the same price as Amazon and the grocery store, the Kong rope toy was less expensive and the minty treats weren’t available.
I added an 11 pound bag of Rachel Ray’s Nutrish Zero Grain Beef, Potato & Bison dry food to my order. I had looked for this size at the grocery store but they were sold out. On my last grocery trip, I had to get the smaller (more expensive per pound) bag because there was only enough at home for one more meal. Chewy.com had it in stock and I didn’t have to pay a horrendous shipping charge to get this item.
Now comes the incredible part; how quickly I received it. I placed my order at 6:23pm on March 24, received the confirmation email from Chewy.com and a second email from FedEx. I received an email at 2:42 on Friday morning that my order had shipped, and at 11:17 on Saturday morning the package had arrived!
Just over 40 hours after placing my order, the package was on my doorstep!
Dexter making sure the package is fit for consumption.
The glorious moment when you open the package to see all the fun things inside!
Rachael Ray Nutrish, toohpaste, new Kong toy, minty treats, and ear cleaner.
Love sitting in the boxes
According to an article in Florida’s Sun-Sentinel, the company has distribution centers in Nevada, Indiana, and Pennsylvania to ensure orders arrive quickly. This was proven in my case!
Of course, when the box arrived Dexter was all about sniffing it out and seeing what was inside. He makes a cameo in the pictures and even enjoyed smelling and sitting in the empty box.
Would I shop again at Chewy.com? Yes. Great selection of products, seriously fast shipping, competitive prices, and 24/7 customer service by phone for questions.
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Dexter's Dog Days 
We have been getting food and treats through Chewy for about four months and your experience with them is typical of the service we’ve experienced. I was amused that Dexter posed in the box. Purrseidon always does that – but doesn’t necessarily wait until the box is empty.
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Dexter took a little bribing. I hid some treats under the flaps and he went in to search for them!
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I wanted to take a moment to point out just how awesome the name Purrseidon is!
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Meowser, I’m glad you like my name. I like it, too…. at least I like it until someone screams, “Purrseidon don’t do that!” >^.^<
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We love our big boxes from Chewy.com too. They get here quickly and the boxes are fun to play with. (or that’s what my dogs say).
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So very pleased with products, the speed that orders are delivered is amazing. Very pleasant people who talk to you… love it…
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I’ve been shopping for cheaper solutions and found Ralphs grocery has the cheapest cat foods and litter. Convenience is one thing but pet food costs far more per ounce than people food, it’s insane when you do the math. I to have that coupon not sure if i want to bother. Thanks
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I’ve had great experiences with them too. I had to order some prescription food for one of my cats and they were SO very responsive and fantastic about getting the vet approval. The food was at my door the day after after the prescription was approved. I’ve ordered a lot of items from them (6 cats) and I get a great price, perfectly filled orders, and MUCH faster delivery than anywhere else.
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We’re big Chewy’s fans. Since shipping costs for gigantic bags of dog food for two dogs is more than pricey, we have limited our purchases to toppers and treats. We keep hoping to become ambassadors for them. Major tail thumping at the mere thought.
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I see people get excited about them all the time but honestly it’s cheaper just to go to Walmart. I don’t get it.
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That’s because Walmart doesn’t carry the premium brands. Cheaper brands are always cheaper in price. Also, if you purchase heavier bags (more than 15#) it’s well worth it to have it delivered to your door.
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People get excited because they care about customer and pets. Chewy doesn’t see customers as a dollar sign. They really will try their best to help customers out. They do extra things for them and not to mention, you have an actual live person on the other side (two to three rings). No BS of pressing something for an operator. Not to mention, they’re 24/7
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Thank you for taking the time to post such great info. Very helpful!!
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Myself being a employee and a customer absolutely love this company.The products we sell are top notch,and we offer something for every budget. We as employees work very hard to fill every order and get it out on time.Thank you to everyone for being Chewy customers.😀
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It’s great to hear of your experience! I also ordered from Chewy.com and had a similar experience. I didn’t realize that it had been over 6 weeks since I gave my cats their flea meds. Fleas can spiral out of control in just a few days time. I ran to every pet store in a county wide area like a nut looking for Advantage 2. For some reason every store is sold out this time of year. Even if they did have it in stock, it would be $75 plus tax. I ordered from Chewy.com 8am Friday morning and received the package at 2pm Saturday. 32 hours..really? It was like magic! My cats and I were so thankful. 24 hours later and they are not biting, chewing, and running all over the place. I’m glad you shared your experience. Their ratings for reviews are very high!
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I also got the order for $59 and some change. Great deal!
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I also agree that 4.95 is a decent shipping price. I do not live close by a place that carries what my dog likes. With the shipping only $3 more then the pet store and the delivery to my door, makes it so worth it.
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Great post! I’ve been ordering from Chewy for quite some time now and I’ve never been disappointed with their products or service. I will say, though, I was shocked to get a handwritten Christmas card the first year! Pleasantly shocked! (For the record, I just ordered from them late last night (the 7th) and my package is already on its way (due on the 10th). That’s fast!
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Chewy was so compassionate when I called to ask for no more shipments.
Our dog had passed. They are by far the best!
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I have one geriatric cat and don’t need $50 worth of food at one time. The shipping blows the cost of the water for me. It’s much cheaper just to buy cat food at Wal-Mart.
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The first competent person I dealt with in this country for a while. Remarkable Deni knows the business the product and goes an extra 50 miles to please customers, incredible pleasurable sales experience. THANK YOU DENI and CHEWY.
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Chewy? Not so much. A local pet shop offers a pet food advantage purchase of Buy 12, Get 1. These programs are sponsored by the food producing companies themselves. Chewy stays mum about available discount programs. With Chewy, customers receive no advise on savings other than occasional in-house sales or coupons. Chewy has a jolly Amazon-like appeal but offers few savings over all. Somewhat scandalous a mom and pop can offer more savings than a giant online retailer. Literally pays a bundle to research the facts. Chewy is a category killer putting lots of small stores — and more honest merchants — out of business. No thanks.
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Chewy is cheaper on basically everything than my local pet stores in Michigan, often by a lot (e.g. automatic water dispenser ca. $11 on Chewy, $39 local for the same product). Pet food is always cheaper on Chewy for the brands my dogs eat. Love Chewy! I agree with you, many local pet stores (big box retail included) will likely be going out of business if they don’t compete with the prices and convenience.
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Regarding shipping time, that’s not impressive. It says you’ll get it in 1-2 days, so why are you “kvelling” over them for shipping it in 40 hours? If I received it in 1 day, I’d understand your excitement about how they excelled in EVERY way. But 40 hours? I’m using this so I don’t have to go to the grocery store, but I need it asap bc I’m out of food. So, I don’t see why you’re so gaga over a company that takes twice as long as Amazon or going to the grocery store.
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It has been 5 days since I ordered and still no package despite tracking that says on truck for delivery as of 4 AM. It is now 10 PM. My kitty has kidney disease and now will have to wait a 3rd day for her special treats. I think the 1st 2 times I ordered from Chewy.com, everything went smoothly but it has been downhill from there, packages not delivered at all or to wrong address, packages delayed. I wanted to give them one more chance but will never order from them again! Maybe if they hadn’t sold out to Pet Smart, things would be different.
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Hi Jessi. I hope the treats make it to your kitty in short order. It sounds more like an issue with the delivery company than Chewy itself. My recent Amazon purchase was delivered a day late because the postal service had the package a day longer than promised.
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Awesome articles thank you so much for sharing this type of information. I also bought a Pet Supplies with the help of the Barkbox Promo Code and this is the best way to buy a pet with a discount. Well, I hope this article has you and I hope it has shed some light on the challenge of saving money on your pet supplies regardless of whether you use pet supply store or an online store.
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I’ve been shopping with Chewy for several years, and on top of all the great things about this company that you mentioned in your review, they also replace, refund, or give credit for anything that is damaged or not correct. FedEx has dropped a couple of boxes over the years I have been shopping with Chewy, I called the company and asked how to contact FedEx, I had tried calling them and they were not interested in talking to me. The people at Chewy said to never call FedEx, but rather call them and they would talk to FedEx. They replaced the damaged items within the same shipping time frame as usual. I cannot say enough good things about this company. Oh and they have a distribution center in Dallas which is great for me.
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